Refund & Returns

These are consumable products. Once an order has shipped we cannot accept returns, and we cannot resell returned product. Please order carefully.

We will make it right if your order arrives damaged, incomplete, or incorrect. Email info@2heady.com within 48 hours of delivery with:

• Your order number
• A photo of the product as it arrived
• A photo of the shipping box and label
• A short description of the problem

We will replace the item or refund it, at our discretion. Claims made more than 48 hours after delivery cannot be processed, because we have no way to verify the condition on arrival.

Live rosin is temperature sensitive. Heat in transit changes its consistency — badder can turn to sauce, and appearance can shift. Potency is largely unaffected.

Consistency changes caused by heat on a standard shipment are not covered. If you are ordering concentrates between May and September, or your local forecast is above 80°F, choose Cold Pack Express at checkout.

Once a carrier marks a package delivered, we are not responsible for theft. If tracking has not updated for more than 7 business days, contact us and we will open a carrier claim on your behalf.

We are not responsible for orders seized in transit due to shipment into a restricted jurisdiction. Ordering to a state on our restricted list breaches our terms and is not eligible for refund.

Email us as soon as possible. If the order has not yet been packed we will cancel and refund in full. Once a label has been created we cannot cancel it.

Approved refunds are issued to the original payment method. Depending on your bank, funds usually appear within 5–10 business days.